Returns & Exchanges

The standard window

Most retailers in this catalog accept returns within 30 days of delivery. The item should be unused or gently tried, with all parts, toy bars, pads and manuals present. Keep the box for the first month; flattened is fine.

What usually cannot go back

• Teethers, bath items and anything that has been in a mouth or a tub, for hygiene reasons, unless faulty.
• Items assembled and visibly used for weeks, unless the return is about a defect.
• Free promotional add-ons, when the main item is kept.

Defects and safety issues

A broken weld, a seat that will not lock, a toy that sheds parts: that is not a change-of-mind return, that is a defect claim, and the 30-day limit typically does not apply. Photograph the problem, stop using the item, and open a claim on the retailer's order page. Kids II also runs its own customer service for product faults and missing parts; the manual in the box lists the contact.

Refund timing

Once the carrier scans your return, refunds usually appear in 3 to 7 business days on the original payment method. Exchanges are rarer than refund-and-reorder; if you need a different color of the same walker, reordering is normally quicker.

Last updated: August 20, 2026